Return & Refund Policy-99

We want customers to shop with confidence. This Return & Refund Policy explains when products may be returned and how refunds, exchanges, damaged items, and cancellations are handled.

1. Return Period

You may request a return within 30 calendar days after the product is delivered.

To begin a return, contact us before sending the product back. Unauthorized returns or packages sent to our business address without return instructions may not be accepted.

2. Return Eligibility

To qualify for a return, the product generally must be:

In its original condition
Unused, uninstalled, and unmodified
Returned with its original packaging
Complete with all accessories, manuals, parts, and promotional items
Accompanied by proof of purchase or the applicable order number

Opening the shipping package solely to inspect the product does not automatically make it ineligible for return. Tools showing signs of use, installation, modification, misuse, or missing parts may be refused or subject to a reduced refund where permitted by law.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at sadaqatkhb123@gmail.com.

Please provide:

Your order number
A description of the problem
Clear photographs or video of the product
Photographs of the packaging and shipping label, if applicable

After reviewing the claim, we may provide a replacement, replacement component, return label, repair solution, or full refund, depending on the circumstances.

When the return is caused by our error or a verified damaged, defective, or incorrect product, we will cover the reasonable return shipping cost.

4. Change-of-Mind Returns

Eligible products may be returned within the 30-day return period if you change your mind, order the wrong item, or no longer need the product.

For a change-of-mind return:

The customer is responsible for return shipping costs.
The product must meet the eligibility conditions above.
Original shipping charges are not refundable unless required by law.
Expedited or optional delivery fees are not refundable.

We recommend using a trackable and insured shipping method. We are not responsible for customer-returned packages that are lost or damaged before reaching the approved return location.

5. Non-Returnable Products

Unless the product arrived damaged, defective, or incorrect, returns may not be accepted for:

Used, installed, altered, or modified tools
Products damaged by misuse, neglect, improper installation, or normal wear
Items missing parts, manuals, accessories, or original packaging
Personalized, customized, or made-to-order products
Clearance or final-sale products clearly identified as non-returnable before purchase
Gift cards
Consumable products that have been opened or used
Hazardous materials, flammable liquids, gases, or regulated products
Personal protective equipment or hygiene-sensitive products after opening
Products that cannot legally or safely be shipped back

These exclusions do not limit rights available for defective products under applicable law.

6. Power Tools and Equipment

Power tools, machinery, and equipment must be returned free from fuel, oil, chemicals, debris, and other hazardous substances. Customers must follow all applicable carrier requirements.

Products that have been used on a job site, materially operated, disassembled, or modified are not eligible for a change-of-mind return. Defects covered by a manufacturer or written product warranty will be handled according to the applicable warranty terms.

7. Return Process

To request a return:

Email: sadaqatkhb123@gmail.com
Include your name, order number, product name, and reason for return.
Include photographs if the product is damaged, defective, incomplete, or incorrect.
Wait for return approval and return instructions.
Package the approved product securely and send it to the specified return location.

Do not return an item until you receive instructions. The return location may differ from our contact address.

8. Return Shipping

We will provide or reimburse reasonable return shipping for verified damaged, defective, incomplete, or incorrect products.

For eligible change-of-mind returns, the customer is responsible for return shipping. Any applicable return-shipping responsibility will be communicated before the return is authorized.

We do not charge a restocking fee for eligible products returned in their original condition. A deduction may apply if a returned product has avoidable damage, missing parts, or diminished value caused by handling beyond what was necessary to inspect it, where permitted by law.

9. Inspection and Refunds

After an approved return is delivered, we will inspect it and notify you whether the refund has been approved.

Approved refunds are normally issued within 5 business days after inspection to the original payment method. Your bank or payment provider may require additional time to post the refund.

Refunds include the amount paid for the approved returned product and any other amounts required by applicable law. We cannot issue a refund to a different card, bank account, or payment method.

10. Exchanges

If you need a replacement size, model, or product, contact us to confirm availability. The fastest option may be to return the eligible product for a refund and place a new order.

Verified damaged, defective, incomplete, or incorrect products may be replaced without additional product or standard shipping charges.

11. Order Cancellations

Contact us as soon as possible if you need to cancel an order. We will attempt to cancel it before processing or shipment, but cancellation is not guaranteed.

If the order has already shipped, you may request a return after delivery under this policy. If we successfully cancel a paid order, the refund will be issued to the original payment method.

12. Late or Missing Refunds

If you have not received an approved refund:

Check the original payment account.
Contact your bank or card issuer because posting times vary.
Contact us if the refund still does not appear after the payment provider’s processing period.
13. Consumer Rights

This policy does not limit any rights or remedies that cannot be waived under California or other applicable consumer-protection laws.

14. Contact Us

For return, exchange, or refund assistance, contact:

SAKURA Range hood company
8328 E Valley Blvd, Rosemead, CA 91770

Email: sadaqatkhb123@gmail.com
Phone: +16262888621

Customer service hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time